‘Untapped potential’ for AI in the enterprise clear in new report

Artificial intelligence (AI) is becoming ever more pervasive in the enterprise - and a new study from InsideSales.com argues that while more than half of respondents say they don’t use AI at work, the ‘untapped potential’ is certainly evident.

The findings, which appear in a new report on the state of artificial intelligence in the UK in 2017, found 56% of the more than 250 consumers polled believe they do not use AI in the workplace. Other findings show mixed feelings among survey...

By James Bourne, 27 March 2017, 0 comments. Categories: Collaboration, Employees, Productivity.

Organisations are moving towards Slack – but what about the enterprise apps alongside it?

Slack is rapidly becoming one of the most popular enterprise apps – but which is the most popular enterprise app within Slack?

Meet Drum. The UK-based company, which offers a cloud-based web meeting platform, is one of the most frequently used in the ‘plug into the grid’ section of Slack’s app directory. In other words, among the apps which the Vancouver-founded company cite as the best fit for its

By James Bourne, 21 March 2017, 0 comments. Categories: Collaboration, Enterprise Mobility, Productivity.

In EMM, mobile maturity brings profitability

Not all enterprise mobile apps are created equal.

Look and feel aside, the function of an app can have a significant impact on your bottom line. And yet, according to a recent study, not many enterprises are reaching for the moon with their mobility programs.

As AppsTechNews reports, a new study by Synchronoss Technologies finds that two in five enterprises only use mobility for email, calendar,...

By App47, 17 March 2017, 0 comments. Categories: Enterprise Mobility, Productivity.

How to get the benefits of a self-service portal across to your employees

A self-service portal may be the ideal solution for your service department to help you increase customer satisfaction and lower costs at the same time, but it’s vital that your employees use it and continue to do so well into the future. This article provides a number of tips for setting up a successful self-service portal – and the key to success lie in providing complete communication.

First, though, let’s define what a self-service portal is as referred to here. Very...

Majority of enterprise mobility usage described as ‘entry level’ or ‘opportunistic’

Two in five enterprises polled by Synchronoss Technologies say they only use mobility for email, calendar, and other basics, making them less productive than their more advanced brethren.

The study, which focused on more than 500 enterprises with an even split across the US and UK, put the companies into four buckets. 38% were designated ‘entry level’ – the aforementioned simple provision of remote email and calendar and not much else – while 43% were defined as...

By James Bourne, 06 March 2017, 0 comments. Categories: Collaboration, Data & Analytics, Employees, Enterprise Mobility, Productivity.

MobileIron secures deal with Lenovo as VMware goes down managed service route

MWC Enterprise mobility management (EMM) provider MobileIron has announced a partnership with equipment manufacturing giant Lenovo to help secure and manage PCs and other devices – with one eye on Windows 10.

The deal, announced at Mobile World Congress, means Lenovo customers can purchase MobileIron’s security and management platform alongside their own PCs, tablets, and smartphones. The theory around securing Windows 10 makes sense; given extended support for Windows 7 is set to run out in January 2020, according to Microsoft’s

By James Bourne, 02 March 2017, 0 comments. Categories: Cloud , Enterprise Mobility, Productivity.

Pinpointing productivity and the continued rise of Slack in the enterprise

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MWC At an entertaining session at Mobile World Congress earlier today, the key question arose: is technological innovation and a changing work-life balance actually making us more productive, or are the current breed of enterprise apps just another platform on which to waste time?

The answer came back overwhelmingly for the former; 65% of the audience members polled said that they were more productive now than five years ago. When it came to the most popular apps, Office came out on top...

By James Bourne, 28 February 2017, 0 comments. Categories: CIO, Enterprise Mobility, Productivity.

CenturyLink dips its toes into EMM waters with IBM MaaS360 offering

Communications provider CenturyLink has announced the launch of an enterprise mobility management (EMM) offering giving its customers 24x7x365 support alongside enhanced productivity and reduced security risks.

The company is utilising EMM based on IBM MaaS360 which ‘enables network administrators to deploy devices, deliver productivity apps and enable secure content collaboration on personal or corporate-owned devices with CenturyLink’s onboarding support, service level agreements and technical...

By James Bourne, 24 February 2017, 0 comments. Categories: Enterprise Mobility, IoT, Productivity.

Majority of mobile collaboration firms will support chatbots by end of 2017

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More than half of mobile collaboration providers will support chatbots in their offerings by the end of 2017, according to new analysis from Aragon Research.

The company evaluated 16 major mobile collaboration providers as part of its Tech Spectrum report on the topic, and found that while ‘several’ companies analysed already have chatbot capabilities more will follow before the year’s end.

“Messaging, the core of mobile collaboration, is becoming a top priority in...

By James Bourne, 17 February 2017, 0 comments. Categories: Collaboration, Enterprise Mobility, Productivity.

The three enterprise ‘smart’ app trends that are transforming business processes

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Although we live in an era of breakthrough innovation and entrepreneurship, millions of enterprise employees worldwide kicked off 2017 by continuing to embrace the constraints of desktop computers, old-school legacy business systems or worse, paper-based processes. This reality exists despite more corporations developing their digital transformation and mobility strategies over the previous 12 months.

By Kia Behnia, 30 January 2017, 1 comment. Categories: Applications, App Platforms, Enterprise Mobility, Productivity.

The importance of user adoption when implementing ERP

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Like any of new type of system or process, change management is essential when implementing ERP software. Most managerial staff are aware of this, however, there is one important aspect often overlooked or underestimated that can cause your shiny new system to fall into unraveling disarray. This aspect is human, specifically referred to in this case as ‘user adoption’.

Do not assume you know how employees work

Assuming you know the intricacies of every...

By Lauri Klaus, 27 January 2017, 0 comments. Categories: App Platforms, Cloud , Data & Analytics, Productivity.

The software-defined workplace: What will work look like in 2017?

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In 2016, consumer-facing tools and apps continued to converge with workplace software. Slack announced an integration with Salesforce and consumer brands like Skype and Facebook made progress with their respective enterprise-focused offerings. Today, employee workplace software is slowly looking more like consumer and social apps, which isn’t surprising since employees have become accustomed...

By Natalie Lambert, 24 January 2017, 0 comments. Categories: Employees, Productivity.

Why companies investing in AI today should expect a revenue spike by 2020

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Organisations investing in artificial intelligence (AI) anticipate a 39% revenue rise by 2020, while faster growing firms are more likely to be further ahead in their AI initiatives, according to a new study from IT consulting firm Infosys.

The survey, which polled 1,600 senior business decision makers at large organisations globally, found that alongside the revenue rise, businesses which forge ahead with AI will expect a 37% reduction in costs by 2020. More than three quarters...

By James Bourne, 17 January 2017, 0 comments. Categories: Collaboration, Marketing, Productivity.

Atlassian acquires productivity app Trello for $425m

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Productivity app provider Trello is to be acquired by enterprise software firm Atlassian for $425 million, the two companies have announced.

Trello, which was featured in an Enterprise AppsTech article from 2014 outlining top apps for business executives, was launched five years ago, making it truly a company of the smartphone generation. The company boasts almost 20 million users, including customers such as Google, National...

By James Bourne, 10 January 2017, 0 comments. Categories: Applications, Collaboration, Enterprise Mobility, M&A, Productivity.

Five ways to enhance connectivity among a scattered workforce

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The rise of the digital workforce has resulted in a double-edged sword of enhanced flexibility and productivity, offset by increased complexity in staying connected and efficiently collaborating. Yes, today’s workers have an unprecedented range of tools and applications that increase the places, platforms and processes by which they can do their jobs. At the same time, a dispersed workforce introduces new challenges from a communications and collaboration standpoint, not to...

By Andy Nolan, 24 November 2016, 0 comments. Categories: Applications, Employees, Enterprise Mobility, Productivity.

Why it’s time for time management to be transformed by mobility

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The use of Excel spreadsheets and good old fashioned pen and paper for timesheets is still prevalent in organisations, with the data not always reliable as a result, according to a new report.

Almost all workers polled by portfolio management provider Changepoint say they use their smartphones as part of their jobs, yet when it comes to time tracking, Excel and pen and paper still rule the roost.

The findings come from a new study, titled ‘Mobile Keeps Business Moving Forward’,...

By James Bourne, 16 November 2016, 0 comments. Categories: Employees, Enterprise Mobility, Productivity.

For mobile professionals Wi-Fi rules all – even above alcohol, chocolate, and sex

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We’ve all seen the picture of Maslow’s hierarchy of needs with ‘Wi-Fi’ crudely affixed to the bottom of the pyramid ahead of other physiological needs. Its tone is facetious – but a new study from connectivity provider iPass suggests this may be more real than we think.

According to the company’s 2016 Mobile Professional Report, 40% of the more than 1,700 survey respondents said Wi-Fi was their number one daily essential, foregoing alcohol,...

By James Bourne, 15 November 2016, 0 comments. Categories: Employees, Enterprise Mobility, Productivity.

How chatbots can revolutionise the B2B industry: Practical use cases

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Barely a day goes by without hearing about a new use for artificial intelligence (AI). Programmes such as IBM’s Watson have revolutionised what was once thought of as a far-fetched, sci-fi futuristic technology, bringing the power of AI into business’ hands.

Chatbots are one such benefit to come from the advent of more accessible AI. And while they are becoming increasingly popular on platforms such as Facebook Messenger - with the White House even joining in on the party of

By Andy Farmer, 15 November 2016, 0 comments. Categories: Collaboration, Enterprise Mobility, Productivity.

Self-service analytics more available than ever – but is usage declining?

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A new report from Logi Analytics argues that while access to self-service analytics and business intelligence (BI) tools is higher than ever, adoption has declined.

The survey, which polled IT professionals as well as end users of BI and analytics tools, argued that while vendors have spent millions on reducing friction, and users continue to need analytics for their jobs, certain end users continue to reject BI products.

Logi argues as a result that uptake of self-service...

By James Bourne, 09 November 2016, 0 comments. Categories: Data & Analytics, Employees, Productivity.