Enterprise IT RFPs ‘not fit for purpose’, new research warns

With digital transformation, it is all about agility and innovation; getting the balance right between delivering a secure experience and enabling a more efficient working environment. So does the traditional enterprise IT request for proposal (RFP) still have a place in the process?

The short answer: not as it stands. According to new research from KCOM, which examined RFPs it received over the past year and a half, only 14% of RFPs showed any evidence of collaboration between IT and the wider organisation...

By James Bourne, 23 June 2017, 0 comments. Categories: CIO, Collaboration.

Collaboration app uptake increasing in organisations – but not everybody is using them

More than half of organisations polled by enterprise software provider Smartsheet say their use of collaboration apps has increased over the past 12 months.

The report, titled ‘2017 State of Enterprise Collaboration’, and put together alongside Market Cube, polled 1000 US enterprise IT decision makers. More than two thirds (71%) of respondents said they already have a defined collaboration strategy in place, while almost all (95%) say collaboration tools are a ‘high’ or...

By James Bourne, 22 June 2017, 0 comments. Categories: Collaboration, Enterprise Mobility, Productivity.

MobileIron announces partnership with Dropbox for secure document collaboration

Enterprise mobility management (EMM) provider MobileIron has announced a new partnership with Dropbox for greater and more secure collaboration.

MobileIron’s Access product, which aims to give organisations the ability to secure cloud services on mobile devices, will align with Dropbox Business, the cloud storage provider’s enterprise offering, to ‘ensure that only trusted users, on trusted devices, using trusted apps can access enterprise data in cloud services’, as the company puts...

By James Bourne, 31 May 2017, 0 comments. Categories: Cloud , Collaboration, Enterprise Mobility.

Is poor presentation prep damaging your business acquisition opportunities?

Winning business is big business in itself. You only have to look at what companies spend on sales and marketing to see that, with targeted advertising, websites and CRM systems typically commanding big chunks of company budgets.

Often, though, those investments will only get you into a room with a potential client - a successful pitch is still required before POs can start changing hands. So, you’d think that companies would invest accordingly in their pitching too. After all, why would you pay to...

By Lyndon Nicholson, 25 May 2017, 0 comments. Categories: Collaboration, Employees.

Smartsheet raises $52.1 million in series F round to bolster enterprise collaboration

Smartsheet, a software as a service (SaaS) collaboration platform based in Washington, has raised $52.1 million (£40.2m) in series F funding.

The company said the capital will be used to accelerate product, sales, marketing and infrastructure to support its platform ‘building upon an already solid financial position with low cash burn’.

Smartsheet’s product enables enterprise-wide collaboration through file sharing, alerts and reminders to enable ‘all notes, comments, files, and...

By James Bourne, 24 May 2017, 0 comments. Categories: Collaboration, M&A, Productivity.

Gartner argues medicine, law and IT may be affected by the rise of the robots by 2022

Gartner has given a tentative guideline of 2022 as when smart machines and robots may replace highly trained professionals in medicine, law and IT, according to the firm’s latest missive.

The analyst house argues there is a fear of skilled practices becoming ‘utilities’ through the rise of artificial intelligence (AI). One example Gartner uses is through law; if an enterprise uses a smart machine which substitutes for a lawyer, after the first long and expensive period of training, the...

By James Bourne, 09 May 2017, 0 comments. Categories: App Platforms, Collaboration, Employees, Productivity.

Facebook beefs up Workplace offering with bots, security, video API and more

Facebook opened up its enterprise-grade collaboration suite Workplace to everyone back in October – and now the social giant claims more than 14,000 businesses are using its tool, covering every continent on the planet.

At F8, the company’s developer conference, Facebook also announced a variety of integration partners for Workplace, including Dropbox, Box, and Salesforce, as well as new custom bots.

The integrations with cloud service providers and other collaboration firms relate to a long-running trend;...

By James Bourne, 19 April 2017, 0 comments. Categories: Collaboration, Enterprise Mobility, Social.

Why bots will become one of the biggest drivers of workplace efficiency

(c)iStock.com/weerapatkiatdumrong

Chatbots are one of the hottest trends at the moment and they are quickly expanding into workplaces around the world. As of mid-2016, there were about 170 venture capital funded chatbot startups and this has continued into 2017. In enterprises we are already seeing their use for customer relationship management, with AT&T and American Express among some of the bigger names to have begun using them. While CRM is a clear use case, bots also have the potential for efficiency...

By David Lee, 06 April 2017, 0 comments. Categories: App Platforms, Collaboration, Enterprise Mobility, Productivity.

Cisco beats Microsoft to punch for collaboration crown – but cloud coming up on the rails

The enterprise collaboration market continues to be well and truly joined; and according to the latest figures from Synergy Research, Cisco ended 2016 as the market leader with Microsoft just behind.

Total revenues – including enterprise voice, unified comms applications, email software, enterprise content management (ECM), enterprise social and cloud comms – hit $9 billion.

As in previous analyses, Cisco dominated premise-based collaboration while Microsoft was on top for hosted and cloud-based....

By James Bourne, 03 April 2017, 0 comments. Categories: Collaboration.

‘Untapped potential’ for AI in the enterprise clear in new report

Artificial intelligence (AI) is becoming ever more pervasive in the enterprise - and a new study from InsideSales.com argues that while more than half of respondents say they don’t use AI at work, the ‘untapped potential’ is certainly evident.

The findings, which appear in a new report on the state of artificial intelligence in the UK in 2017, found 56% of the more than 250 consumers polled believe they do not use AI in the workplace. Other findings show mixed feelings among survey...

By James Bourne, 27 March 2017, 0 comments. Categories: Collaboration, Employees, Productivity.

Organisations are moving towards Slack – but what about the enterprise apps alongside it?

Slack is rapidly becoming one of the most popular enterprise apps – but which is the most popular enterprise app within Slack?

Meet Drum. The UK-based company, which offers a cloud-based web meeting platform, is one of the most frequently used in the ‘plug into the grid’ section of Slack’s app directory. In other words, among the apps which the Vancouver-founded company cite as the best fit for its

By James Bourne, 21 March 2017, 0 comments. Categories: Collaboration, Enterprise Mobility, Productivity.

Why mature DevOps shops are utilising automated security ‘early, everywhere and at scale’

More than two thirds of respondents to a survey conducted by Sonatype say their DevOps practices are either ‘very mature’ or of ‘improving maturity’, with mature organisations weaving automated security into their DevOps practices.

The study, which polled almost 2,300 IT professionals, found only a quarter (28%) of mature DevOps teams believe they were being slowed by security requirements, while 38% of developers in those teams say security is a primary concern.

The link between...

By James Bourne, 21 March 2017, 0 comments. Categories: Collaboration, Development, Employees.

Microsoft rolls out Teams to Office 365 customers: Where do we go from here?

It caused enough ripples when it was released that Slack was compelled to take out a full page advert in the New York Times – and now Microsoft has officially rolled out its Teams product to Office 365 subscribers worldwide.

To define Teams, as the promotional video for the preview put it: “Microsoft Teams is a chat-based workspace that gives people one place to connect and create in...

By James Bourne, 15 March 2017, 0 comments. Categories: Collaboration, Enterprise Mobility, Microsoft.

Enterprise video making ‘quick’ shift to mobile devices, says IBM

There has been a ‘dramatic’ increase in mobile video viewership and resolution in the enterprise, according to a new missive from IBM.

According to data pooled from billions of views across IBM Cloud Video’s enterprise service, mobile viewership had increased five-fold to almost one third of views – 5.8% to 28.8% respectively. More views beget bigger files – the average video file size for the enterprise increased by 29% from 2015 to 2016 – while the company also noted...

By James Bourne, 10 March 2017, 0 comments. Categories: Collaboration, Enterprise Mobility, Mobile.

[24]7 toots horn and sounds out ROI for enterprise chatbot opportunity

Another day, another chatbot company looking to crack the enterprise? Well, this time perhaps the story has a little more substance to it.

[24]7, a company based in California, has announced it has secured more than 500 intelligent chatbot deployments across a variety of industries including banking, healthcare and insurance, claiming it is the leader in the field.

Among the customers include Vodafone, whose ‘Hani’ virtual agent answers 80,000 questions per month leading to 75% of customers being...

By James Bourne, 07 March 2017, 0 comments. Categories: Collaboration, Enterprise Mobility, Social.

Majority of enterprise mobility usage described as ‘entry level’ or ‘opportunistic’

Two in five enterprises polled by Synchronoss Technologies say they only use mobility for email, calendar, and other basics, making them less productive than their more advanced brethren.

The study, which focused on more than 500 enterprises with an even split across the US and UK, put the companies into four buckets. 38% were designated ‘entry level’ – the aforementioned simple provision of remote email and calendar and not much else – while 43% were defined as...

By James Bourne, 06 March 2017, 0 comments. Categories: Collaboration, Data & Analytics, Employees, Enterprise Mobility, Productivity.

Why a potential trillion dollar B2B bot industry has a “decade of innovation” to come

(c)iStock.com/Bakal

MWC From Domino’s Pizza, to Uber, to Bank of America, bots are one of the hottest properties in business tech right now and opening up new avenues. Yet according to Beerud Sheth, CEO of chatbot platform provider Gupshup: “I see a decade’s worth of innovation yet to come.”

At Mobile World Congress, Sheth was fielding multiple queries as your reporter sidled up for a chat; something of a revelation given the location was the traditionally relatively sparsely populated Hall...

By James Bourne, 27 February 2017, 0 comments. Categories: Collaboration, Development, Enterprise Mobility.

Majority of mobile collaboration firms will support chatbots by end of 2017

(c)iStock.com/ne2pi

More than half of mobile collaboration providers will support chatbots in their offerings by the end of 2017, according to new analysis from Aragon Research.

The company evaluated 16 major mobile collaboration providers as part of its Tech Spectrum report on the topic, and found that while ‘several’ companies analysed already have chatbot capabilities more will follow before the year’s end.

“Messaging, the core of mobile collaboration, is becoming a top priority in...

By James Bourne, 17 February 2017, 0 comments. Categories: Collaboration, Enterprise Mobility, Productivity.

Office 365 most popular enterprise app with Zoom fastest growing, says Okta

(c)iStock.com/abalcazer

Office 365 increased its lead as the most popular application in the Okta network last year, ahead of Salesforce and Box, according to the company’s latest Businesses@Work study released today.

The latest report, which is the third edition of the company’s study into workplace trends, pulled data from thousands of Okta customers, from small businesses to enterprise, representing millions of authentications. The primary trend, alongside the apps data, was that 16% of...

By James Bourne, 19 January 2017, 0 comments. Categories: Applications, Collaboration, Enterprise Mobility, Microsoft.