2017: Device disruption is over – now it’s time to optimise

(c)iStock.com/Yuri_Arcurs

2017 is the dawn of a new enterprise mobility reality. For the last decade, mobility strategy has worked tirelessly to support mobile devices and technologies. That’s about to change.

Out with the old, in with the new

The evolution of enterprise mobility strategy is alive and well in 2016. Despite a decrease in personal mobile device sales and upgrades, corporate mobile and IoT devices continue to be procured and deployed rapidly and globally.

However, for those that have recently added new devices to their program, mobility isn’t quite the disruption it used to be. Most companies today have at least limited exposure to mobility implementation, management, support, and security.

As 2017 rapidly approaches, businesses may find themselves desiring more than basic device and application support. Companies that seek out a Managed Mobility Services (MMS) partner are enabled to shift their focus towards more valuable mobile-related applications, content delivery, and innovative business process optimizations.

Big picture benefits

As companies mature in their approaches to managing mobility this year, they will be able to prioritize process optimization over immature strategies. This can provide several business advantages. For example:

  • Information delivery to employees is guaranteed anywhere, at any time, and with an appropriate level of security.
  • Cutting-edge capabilities and technologies can be leveraged to improve current offerings, discover new opportunities, and elevate customer interactions to an entirely new level.

Several companies are already evolving their mobility strategy today. For example, submitting expense reports via smartphone photo, using mobile devices instead of tellers to perform banking activities, or insurance customers using an app to file and resolve a claim are all real-word examples of process optimization already in action.

Think before you act

Before going all-in on optimization, there are a few things businesses need to consider. First and foremost, all relevant business processes need to be reviewed so that the most beneficial opportunities can be accurately identified. While it may be possible to optimize a process, it’s important to distinguish whether or not the potential payoff justifies the investment involved. Repetitive, time-consuming, or costly tasks are prime optimization targets.

Companies should also consider any inherent risks or security issues that come with process optimization. By injecting mobility into new or unfamiliar tasks, the likelihood of intrusion or information exposure increases. If sensitive data is involved, or if network connectivity issues or device failure is a distinct possibility, a backup process needs to be created that complies with all relevant industry and company privacy standards.

Finally, companies must ensure that mobile processes can be performed across multiple platforms and devices. Optimization success is much more likely when employees work on their preferred device(s). Therefore, any new or optimized processes should work seamlessly across a company’s complete device and operating system catalog. Many businesses are making this happen by adopting integration enablement capabilities and unified endpoint management tools and practices.

While each company’s mobile maturity is unique, 2017 promises large-scale enterprise transition. Businesses will begin to shift their mobility focus towards optimization, increasing efficiency, and unlocking untapped potential. An MMS partner can help to successfully navigate this exciting future. 

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