New survey reveals potential SharePoint collaboration difficulties

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More than a quarter of SharePoint projects have struggled to meet expectations, while a similar number have stalled, according to new research released by information management analysts AIIM.

The study, conducted alongside information management software firm Gimmal and mobile and email content management vendor Colligo, found that for two thirds (66%) of those who had cited dissatisfaction, the primary issue was that the Microsoft collaboration product was “hard to use.”

Almost three quarters (72%) argue there is not enough mobile support for their SharePoint implementations, while almost 40% said that lack of mobile was “frustrating” for their users. The ability to ‘distribute documents in a controlled way’ was seen as important for nine out of 10 polled.

Bob Larrivee, AIIM chief analyst, argued that there was a need for gradual improvement on SharePoint. “Less than 2% of respondents report that taking advantage of improved mobile device capabilities is a primary driver for moving to SharePoint 2016,” he explained. “This is an area of great opportunity for organisations to maximise the return and value of their SharePoint systems by extending SharePoint capabilities and process engagement beyond corporate walls.

“Mobile device use will improve productivity and operational efficiency, enabling employees, partners and suppliers to interact on an everywhere, anytime basis,” Larrivee added.

SharePoint is one of the bedrocks of Microsoft’s collaboration portfolio, but anything which improves the user experience is always welcomed. Harmon.ie, a software provider named as a finalist in Microsoft’s partner of the year reckoning, launched a product in September which aimed to marry SharePoint and Outlook to provide a repository for both quick emails and beefier efforts with documents such as approvals and contracts. The AIIM report found that 76% of those polled do not use SharePoint for email management.

The survey polled 274 individual members of the AIIM community in June with a wide range of job roles and titles, with the majority being records or document management staff (20%), IT consultants (18%), or heads of information management (17%).

You can find out more about the report here (registration required).

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MarkBeccue
10 Aug 2016, 2:31 p.m.

This data supports evidence that we found as well in our research. Enterprise collaboration platforms will disrupt the enterprise software ecosystem, and the big players will have to become better. See more in my blog post here http://bit.ly/29Cf4Ry

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EmmaWilson
17 Aug 2016, 2:48 p.m.

It’s too bad that companies don’t educate their employees to use all SharePoint services as it contributes significantly to workflow efficiency. It would help to engage SharePoint development companies in educating end users. For example, at Digital Design (http://www.digdes.com/) the development team takes on projects of SharePoint optimization and migration. When the product is ready to go live, the company provides the client with guidelines on how to use the product and stay on control of it.

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JamesFox
17 Feb 2017, 4:29 a.m.

Interesting results from the survey. With so many records not being managed appropriately in personal inboxes, and the risk associated with this, it has always concerned me that a platform such as SharePoint is not more highly utilised. Not to mention the vast amount of knowledge that is untapped and where collaboration is sub optimal.
I'm hoping we'll see this change with the easier deployment of third day party solution via the Microsoft Office Store, where it’s much easier to deploy and manage solutions which integrate with SharePoint and Outlook. Both harmone and OnePlace Solutions (OnePlaceMail http://www.oneplacesolutions.com ) have an offering in the Office store which allow end users save email to SharePoint and start to improve the email management from a records and collaboration perspective on SharePoint/Office 365.

With the app store add-ins now available, we should see a much easier way for end users to work from different Microsoft Outlook offerings on Windows, macOS, OWA and more recently the Outlook for iOS. I think if we can have remain in their normal day to day workflow in Outlook, while making it easy to engage with SharePoint on different platforms, we’ll see much greater adoption.

Be great to see a similar survey in 12/18 months as the App add-in model matures alongside Office 365.

James

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