Mobility matters: How managed mobility relates to the finance department

Too often, enterprises mix up managed mobility services (MMS) and telecom expense management (TEM) as one and the same. It can be confusing for finance departments because they understandably focus on cost savings potential above all else. Since MMS includes expense management as part of its services offering, enterprise mobility confusion can occur.  However, MMS gives finance the tools to take control of spend and other departments tons of additional benefits.

An MMS partner should implement cross...

By MOBI, 10 August 2016, 0 comments. Categories: Employees, Enterprise Mobility, Marketing.

New research sheds light on potential data management issues with IoT

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It’s almost a given that the Internet of Things (IoT) will have a positive impact on businesses long term. But for the time being, more than three quarters of businesses polled by channel data management firm Zyme say they expect IoT to have a significant impact on their ability to gather customer insights throughout the supply chain.

The research, which polled 101 UK respondents with responsibility for digital marketing and channel data management respectively, argued several...

By James Bourne, 09 August 2016, 0 comments. Categories: Data & Analytics, Employees, IoT.

New survey reveals potential SharePoint collaboration difficulties

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More than a quarter of SharePoint projects have struggled to meet expectations, while a similar number have stalled, according to new research released by information management analysts AIIM.

The study, conducted alongside information management software firm Gimmal and mobile and email content management vendor Colligo, found that for two thirds (66%) of those who had cited dissatisfaction, the primary issue was that the Microsoft collaboration product was “hard to...

By James Bourne, 08 August 2016, 3 comments. Categories: Collaboration, Employees, Microsoft, Productivity.

Engage and conquer: Using mobility to encourage field safety compliance

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The term field force mobility has referred to a range of mobile strategies employed by organisations using mobile technology to improve field productivity. In the beginning, it merely referred to the idea of getting a field resource to the job and receiving feedback that the job was completed. However, as companies move on to their second and third generation solutions, the goal posts change. Mobility now refers to workforce transformation, and among the key targets are safety and...

By Damien Moriarty, 04 August 2016, 0 comments. Categories: Applications, Employee Education, Employees, Enterprise Mobility.

Enterprises keen on Windows 10 migration – but plenty still to work out

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Windows 10 is a top priority for enterprises, but it’s still early days in terms of migration, according to research conducted by VMware.

The survey, which conducted 575 interviews – 72% with customers and the remainder with partners –  was released yesterday on the anniversary of the operating system’s launch.

Almost three quarters (74%) of those polled said the key motivation to move to Windows 10 was the obsolescence of Windows 7 and 8. For half...

By James Bourne, 03 August 2016, 0 comments. Categories: Employees, Enterprise Mobility, Microsoft.

Eight best practice tips when developing enterprise apps for field workers revealed

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A study conducted by the University of Technology Sydney and commissioned by Retriever Communications has identified eight key tenets in building enterprise applications for field service workers.

The research conducted contextual inquiries with technicians and logistics personnel who use mobile apps day to day, and argued the cause for eight best practices for app developers and designers.

The first observation was around aesthetics; the researchers advocate the use of high...

By James Bourne, 03 August 2016, 0 comments. Categories: Applications, Development, Employees, Enterprise Mobility.

MobileIron security report: iOS increases dominance, Dropbox most banned consumer app

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Dropbox, Facebook and Skype continue to be among the most common consumer apps blacklisted by organisations while iOS increases its dominance as the enterprise operating system of choice, according to a new report released by MobileIron.

The enterprise mobility management (EMM) software provider, in its second Mobile Security and Risk Review report, dissected anonymous customer data compiled between the second quarter of this year and found the share of iOS devices grew from 78% in...

By James Bourne, 02 August 2016, 0 comments. Categories: Applications, Employees, Enterprise Mobility, Security.

One in four IT managers thwart a data breach every day, research claims

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One in four IT managers attempt to stop a data breach every day, according to new research released by data security provider WinMagic.

The study, which polled 250 IT managers and 1,000 employees, found that for almost half of employees (41%), IT security was solely the responsibility of the IT department, while a further 37% believe they have a role to play in IT security.

A quarter of IT managers (24%) argued employees were the second biggest security risk for organisations...

By James Bourne, 01 August 2016, 0 comments. Categories: Employees, Enterprise Mobility, Security.

Why ‘shift left’ is an important approach to IT service management

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Organisational leaders and the helpdesk are a significant source of support and comfort to employees who try to navigate the daily operations of the business environment. These departments are service centres designed to help others so they can continue to do their jobs and help other people, but part of the issue that IT leaders and helpdesk pros face is answering the same questions over and over again or completing simple transactions that customers could handle by themselves. The key...

By Nancy Van Elsacker Louisnord, 29 July 2016, 2 comments. Categories: Employee Education, Employees, Productivity.

These are the top five reasons why employees call the IT help desk

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Email setup and activation of mobile devices are the most frequent reasons IT help desks get bombarded, according to survey data from managed mobility services provider MOBI.

MOBI studied findings from its own help desk – around 730,000 complaints in 37 categories – to find out the biggest hot button issues among employees and to create greater efficiency in its processes. 12% of all help desk requests relate to email setup, compared to 10% of requests for activating...

By James Bourne, 28 July 2016, 0 comments. Categories: Employee Education, Employees, Enterprise Mobility, Security.