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+1 RATE IT
Service level management for cloud computing needs to improve
Many cloud service consumers, as well as providers, are only just starting to get to grips with its impact on their business and IT. At both levels, and on both sides, service level agreements (SLAs) are coming under increasing scrutiny.
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+1 RATE IT
Can IT afford to ignore user experience issues any longer?
Employees are demanding more from their enterprise software, and with cloud services allowing them to bypass IT altogether, software decision-makers can no longer ignore UX considerations.
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