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+1 RATE IT
Oracle’s CX portfolio gathers pace, increases reach beyond the enterprise
By focusing on the broader CX challenge – covering the full customer lifecycle experience rather than taking a point solution approach – Oracle is positioning its CX portfolio in a way that should resonate with any executive in the C-suite trying to figure out how to deliver seamless, informed, and personalized interactions across any channel the customer chooses.
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+1 RATE IT
BlackBerry Messenger is set to go cross-platform
BlackBerry has announced that its popular social messaging service, BlackBerry Messenger (BBM), will be offered on the Android and iOS platforms as well as on BlackBerry devices. BBM was previously restricted to BlackBerry devices, and number of BBM users was negatively impacted as the handset manufacturer lost smartphone market share. BBM's cross-platform ambitions will allow it to reach a wider audience, and also raise important issues around monetising the service.
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+1 RATE IT
The next wave of computing brought to you by HP - no, really...
I can safely say it’s been quite a long time since I mentioned the company HP but yesterday, as news from their shareholders meeting started to trickle out, I have to say I realised that something groundbreaking may be coming our way from HP and sooner rather than later.
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+1 RATE IT
All the mobile app stats you'll ever need [infographic]
How many devices are being activated per day? How many apps does the average user have? Do all the apps in the app stores really get downloaded? How long do people spend on their mobile devices? What are they doing? Who’s using smartphones the most? All those questions are answered in this handy infographic from New Relic.
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+1 RATE IT
Salesforce addresses smartphone adoption, adding mobile tools to Service Cloud
At its New York roadshow at the end of February 2013, Salesforce.com announced new mobile capabilities for its Service Cloud customer service platform. The announcement was part of discussions that focused on the vendor’s new messaging about the customer-centric enterprise.
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+1 RATE IT
The Consumer Electronics Show: all about enterprise
The 2013 Consumer Electronics Show (CES) was the usual media frenzy, with as many new technology announcements as ever. Although CES focuses on mass-market, consumer products, entertainment, and services, it does provide a preview of technologies and products that will most likely enter the enterprise market eventually. It also gives IT departments some idea of what the corporate end user is going to expect in terms of corporate IT services, user interfaces, and service flexibility.
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+1 RATE IT
Removing barriers between app downloads and company websites #AppsWorld
Every day millions of people surf onto company websites throughout the world. And every day millions of opportunities to convert the website traffic into app downloads are lost. This is because getting a user from a website into the app store to download your specific app, remains one of the biggest challenges for marketers out there.
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+1 RATE IT
What were the biggest wireless industry turkeys of 2012?
It is time once again to announce the winners of Ovum’s annual Wireless Turkey Awards. During the year, Ovum tracked, reported on, and analyzed thousands of innovations within the mobile telecoms industry.
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+1 RATE IT
Mobility: Three strategies to survive
Consumerisation has shown us that what impacts us as consumers will eventually need to educate us in the enterprise.
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+1 RATE IT
What's your customer interaction strategy for the smartphone era?
Mobility is changing the way enterprises approach customer service. The rapid adoption of smart devices by consumers is already having an effect on the deployment of customer care technologies in enterprises.